Account Deletion

Learn how to request account deletion and understand what happens to your data.

Important: Deleting your account is permanent and cannot be undone. All your uploaded building photos, analyses, and saved stories will be permanently removed from our servers.

How to Request Account Deletion

1
Send Deletion Request

Email us at [email protected] with the subject line "Delete My Account" from the email address associated with your Building Lore account.

2
Verify Your Identity

For security purposes, we'll verify your identity by confirming your email address and account details. You may be asked to provide additional verification if needed.

3
Account Deletion Processing

Your account and data will be deleted within 30 days of your verified request. You'll receive a confirmation email once the deletion is complete.

What Data Gets Deleted

When you delete your account, the following data will be permanently removed:

Data Type Status Details
User Account Deleted Email, password, authentication credentials
User Profile Deleted Display name, preferences, settings
Building Photos Deleted All uploaded images and cropped versions
Building Analyses Deleted AI-generated stories, building information, saved analyses
Upload History Deleted Metadata about your uploads and requests
Local App Data User-Controlled You can clear this by uninstalling the app
Subscription Records Retained Required by law for financial records (RevenueCat)
Anonymized Analytics Retained Aggregate usage data without personal identifiers

Data Retention Period

Deletion Timeline

  • Immediate: Account marked for deletion, login disabled
  • Within 30 days: All personal data permanently deleted from active systems
  • Up to 90 days: Data may remain in encrypted backups for disaster recovery, then automatically purged

Legal Retention

Some data must be retained for legal and regulatory compliance:

  • Subscription/Payment Records: Kept for 7 years (tax and accounting requirements)
  • Fraud Prevention Records: Kept if account was flagged for abuse or violation of terms

What Happens to Your Subscription

If you have an active premium subscription:

  • Your subscription will be canceled immediately upon account deletion
  • No refunds will be issued for remaining subscription time
  • You should cancel your subscription through the App Store or Google Play before deleting your account if you want to avoid charges
  • Subscription records are retained by RevenueCat for legal compliance but are not linked to personal data

Before You Delete

Please Note:

  • Account deletion is permanent and irreversible
  • All your building discoveries and stories will be lost
  • You cannot recover your data after deletion is completed
  • Consider exporting any important data before requesting deletion

Ready to Delete Your Account?

Send Your Deletion Request

Email us to begin the account deletion process:

Include "Delete My Account" in the subject line

Questions or Concerns

If you have questions about the account deletion process or data retention policies, please contact us or email [email protected].

For more information about how we handle your data, please review our Privacy Policy.