Account Deletion
Learn how to request account deletion and understand what happens to your data.
Important: Deleting your account is permanent and cannot be undone. All your uploaded building photos, analyses, and saved stories will be permanently removed from our servers.
How to Request Account Deletion
Email us at support@buildinglores.com with the subject line "Delete My Account" from the email address associated with your Building Lore account.
For security purposes, we'll verify your identity by confirming your email address and account details. You may be asked to provide additional verification if needed.
Your account and data will be deleted within 30 days of your verified request. You'll receive a confirmation email once the deletion is complete.
What Data Gets Deleted
When you delete your account, the following data will be permanently removed:
| Data Type | Status | Details |
|---|---|---|
| User Account | Deleted | Email, password, authentication credentials |
| User Profile | Deleted | Display name, preferences, settings |
| Building Photos | Deleted | All uploaded images and cropped versions |
| Building Analyses | Deleted | AI-generated stories, building information, saved analyses |
| Upload History | Deleted | Metadata about your uploads and requests |
| Local App Data | User-Controlled | You can clear this by uninstalling the app |
| Subscription Records | Retained | Required by law for financial records (RevenueCat) |
| Anonymized Analytics | Retained | Aggregate usage data without personal identifiers |
Data Retention Period
Deletion Timeline
- Immediate: Account marked for deletion, login disabled
- Within 30 days: All personal data permanently deleted from active systems
- Up to 90 days: Data may remain in encrypted backups for disaster recovery, then automatically purged
Legal Retention
Some data must be retained for legal and regulatory compliance:
- Subscription/Payment Records: Kept for 7 years (tax and accounting requirements)
- Fraud Prevention Records: Kept if account was flagged for abuse or violation of terms
What Happens to Your Subscription
Cancel your subscription first. Deleting your account does not cancel your subscription and does not stop billing. Subscriptions are managed entirely by Apple and Google, and we cannot cancel one on your behalf. If you delete your account without cancelling, you will continue to be charged.
If you have an active premium subscription:
- Cancel it yourself in your App Store or Google Play subscription settings, and wait for confirmation, before deleting your account
- No refunds are issued for the remaining subscription time. Refunds are handled by Apple and Google, not by us — see our Terms of Service
- Subscription records are retained by RevenueCat for legal compliance but are not linked to personal data
Before You Delete
Please Note:
- Account deletion is permanent and irreversible
- All your building discoveries and stories will be lost
- You cannot recover your data after deletion is completed
- Consider exporting any important data before requesting deletion
Ready to Delete Your Account?
Send Your Deletion Request
Email us to begin the account deletion process:
support@buildinglores.comInclude "Delete My Account" in the subject line
Questions or Concerns
If you have questions about the account deletion process or data retention policies, please contact us or email support@buildinglores.com.
For more information about how we handle your data, please review our Privacy.